Flight Review: AirTran Airways


AirTran Logo 

Route: Atlanta, GA – Dayton, OH – Atlanta, GA
Operating Airlines: AirTran Airways
Travel Date: 30NOV2007 and 02DEC2007

Ticket Purchase

I have bought the ticket through www.airtran.com. The website is very simple, and thus very easy to use, very understandable, clear. It shows you all available fares in a very simple table with all flight details being displayed in small pop-up dialog windows. It is clear which flight is nonstop, and which ones involve a transfer. What is a nice feature that I have not seen before at other airlines’ sites, is that you can have a printer friendly version of the flight search results. So you can print your options and discuss it with somebody or attach it to a business trip plan, etc. Very handy, as mostly you end up with complicated, colorful search results which you can scroll for minutes and may be printed on four pages which then you have to somehow compile to see the actual information. This is a nice added value feature! After selecting your flights you get an overview, that includes the most important fare rules, terms and conditions, check-in information, and the option to add your a+ rewards number (frequent flier program of AirTran) as well to book a trip protection insurance. You also have the option to secure your seat when booking, which is at extra cost, but at an acceptable level I think. I chose 17F for both of my flights for an extra USD 5 for each flight, but could have chosen emergency exit seats with extra leg room for USD 20/flight. You can of course pay by credit card, but you can also use your PayPal account, with BillMeLater or with CheckFree account. In the last step you confirm your payment details and recieve a confirmation mail afterwards.

Offsetting Carbon Emissions 

There is no option to offset your carbon emissions on this website.

Check-In

I wasn’t worried about check-in at all, as I had pre-selected my seat, I knew I will have a window seat, still I received a mail 24 hours before the first flight that check-in is now available. I went ahead and checked in, where I could select another seat. (Actually on the way back I did so, as 17F didn’t have enough legroom due to some wiring at the bottom of the previous seat.) Online check-in at the website is also straight forward, and fast. You have other choices to check-in, such as the Bye-Pass Check-in kiosks at the airport, and you can also drop your luggage off at the sidewalk check-in areas at the Atlanta Airport so you don’t even have to carry your luggage in the terminal building, they take it away from your right where the taxi can drop you off.

AiTran B717 in Atlanta, GA, USA (by balint01)

1. ATLANTA, GA – DAYTON, OH (FL 702)

Aircraft: Boeing 717-200 (N923AT), relatively new aircraft operated by AirTran Airways – with special sticker: 100th Boeing Delivery
Class: Economy
Punctuality: Flight took off 10 minutes late, arrived at about the right time.
Boarding: Was very efficient, due to the boarding zones -printed on the boarding card- called one by one.
Seats: Comfortable, but not wide enough seats, with small legroom (especially as the bottom of the previous seat had extra wiring)
Flight Attendants: There were 3 of them, they were average looking, all of them seemed friendly.
Meals: Everybody is asked if they want snacks (small pack of pretzels) and a glass of soft drink (Coca-Cola products). For USD 5 you can also get beer, wine, shots or mini-cocktails. In business class these are included in the ticket prize for economy, you may pay onboard, or while checking in on the ByePass Kiosks before your flight, which would give you vouchers.
Entertainment: Free Satellite XM radio with optional headsets (but you can use your own, too) and on-board magazine: Go. Huge SkyMall catalog

2. DAYTON, OH – ATLANTA, GA (FL 414)

Aircraft: Boeing 717-200 (N-963AT), aircraft operated by AirTran Airways
Class: Economy
Punctuality: Flight took off exactly on time, arrived 10 minutes late.
Boarding: Dayton airport was deserted on this Sunday night, no lines to que, just walk-through to the gate. Same zoned boarding used as in Atlanta, due to the low number of people plane was boarded very quickly.
Seats: As my seat was on the left side of the plane where you only have two seats, it felt a little bit more comfortable. I had a bigger guy sitting next to me, but as soon as doors were closed, he moved elsewhere, so we were both more comfortable.
Flight Attendants: There were 3 of them, average.
Meals: Same small pack of pretzels, same soft drinks as on the outbound flight.
Entertainment: Free XM satellite radio at every seat.

Overall Experience

AirTran just does what air travel is basically about: Takes you from point A to point B. Considered as a low-cost, it still offers free drinks on board which is nice, and I also liked the XM satellite radio. Other than that it does nothing more, nothing less. It’s good value for your money with efficient procedures (online booking, online check-in, efficient boarding). I paid USD 248 for my return ticket, and if I will ever visit my American families in Ohio from Atlanta again, I would take this flight once more.

by balint01

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3 Responses to “Flight Review: AirTran Airways”


  1. 1 dom July 4, 2008 at 4:52 pm

    I completely disagree, this company is not even capable of moving you from point A to point B even with month of advance planing. I bought 2 tickets for 2 different dates 3 weeks later they change the date and schedule and say: Sorry by company policy we can do that anytime. The result, I canceled and booked from another company and they lost a company for life who will bring a lot of energy to pass the information over the internet because this behavior is unaceptable. Shame on Airtran, shame on their customer. find another company that respect the engagement they take when you click on the button “order” and conclue a deal with them.

  2. 2 yea September 17, 2008 at 3:41 am

    Ok, there is soo much negativity and hate going on.
    Bottom line, you get what you pay for. And maybe a lil more w Airtran
    Yes, they are not the best always, and they do hav some interesting reps, but really for the price, its not that bad.
    I flew during IKE, and they had to change my IT so many times, but really they did their best to accomodate me, esp when i called the 1 800 airtran.
    Only a few reps were just unsympathizing…ridic.
    But yea, i’m really tall, and the seats are kinda small for me.
    BUt really its just like any other airline. Just cheaper.


  1. 1 Low Cost Airline Marketing at AirTran « Airline world Trackback on December 29, 2007 at 3:54 am

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