As Airline World reported earlier, huge chaos followed the grand opening of Terminal 5 at London Heathrow Airport. At that time probably the whole world thought it was going to be some temporary inconvenience and after a few days everything would turn out right. But it has not happened. 3 weeks after Terminal 5 was opened for British Airways’ passengers exclusively, still baggages get lost due to technical problems.
Although it is still not quite clear who is to blame for that as the planning went on in cooperation with British Airport Authorities, British Airways CEO Willie Walsh had some tough moments in the past few weeks in front of tv cameras and microphones of reporters. (The toughest meeting with the shareholders of BA is yet to come for him….) Again a lot of people expected him to resign. Instead he released two high-level executives: operations director Gareth Kirkwood and customer service director David Noyes.
The next big step will be the long haul flights to depart from Terminal 5. Originally this move was planned for April 30, then a delay for June was announced, but yesterday (April 15) Mr Walsh said it was more probably to happen only in October.